VIP Membership

VIP Membership

Terms & Conditions
  • Valid with original Membership ID to be presented at store only
  • Valid at all Teppanyaki store in Malaysia only
  • Valid for Dine-in and Take Away Only
  • The redemption period till 31st Dec 2021
  • Membership Credits and Fuji Snow are not exchangeable for cash and any unutilized amount is strictly non-refundable
  • Only 1 x Fuji Snow redemption are allowed with any main dish from Rice or Noodle selection
  • Birthday Credit redemption period 7 days before and after to Actual Birthday Date.
  • Enrolled Teppanyaki member to present proof of Birthday date at store
  • Teppanyaki Membership is non-transferable to others once enrolled
  • The management of Teppanyaki reserves the right to change the terms and conditions of this Membership Promotion without prior notice

    FAQ

    Question
    How much is the membership cost?
    Answer
    RM99 per membership

    Question
    What’s include in the Membership package?
    Answer
    Welcome Gift (Pillow), RM100 membership Credit, 99 bowls of Fuji Snow, RM25 Birthday Credit, Retail Vouchers

    Question
    Is there any expiry for the membership?
    Answer
    Yes, until 31st Dec 2021

    Question
    I don’t need the pillow, can I change the pillow to other welcome gift or cash or credit?
    Answer
    No, everything in the membership package are not EXCHANGEABLE to any other

    Question
    I still got credit in my membership account, but already expired. Can I get my unutilized credits back to cash?
    Answer
    No, any unutilized amount credit, once expired are not re-fundable

    Question
    Can I register my membership online or any other website platform?
    Answer
    No, as membership only can be register at any Teppanyaki store only as need to collect Welcome Gift at store

    Question
    Can my welcome gift send to my address rather going to store?
    Answer
    No, as during the registration, Member will require to fill in some customer data for customer legitimate purposes

    Question
    Can I use the membership credit along with any other promotion in Teppanyaki?
    Answer
    Yes

    Question
    I registered membership at One Utama branch, can I use my credit at Mid Valley or any other Teppanyaki branch?
    Answer
    Yes, the membership credit can be use at any TEPPANYAKI branches

    Question
    I forgot my membership ID, can I use my membership credit?
    Answer
    No, we need the customer membership ID to login into the database in order to trace customer credit account in the system

    Question
    Can I transfer or change my Teppanyaki membership ownership to other?
    Answer
    No, once registered, cannot transfer to other person

    Question
    Can I use my membership credit for any delivery platform?
    Answer
    No, only available for Dine-in or take away at store only

    Question
    Can I just get a bowl of Fuji Snow without any main dish of Rice or Noodle for any of my visit?
    Answer
    No, FOC Fuji Snow must go along with any Rice or Noodle selection

    Question
    My Birthday is at 1 August, can I use my Birthday credit now? (20th July)
    Answer
    No, Birthday Credit can be use within 7 days and before prior to actual Birthday date only (25th July till 7th Aug)

    Question
    I get RM5 rebate from the retail voucher, but the retail store did not honoring that. Teppanyaki must pay me back the RM5
    Answer
    Sorry, we will help to bring this matter up to our sponsor retail partner. Any of the retails vouchers given, we will not responsible for rather, we just help to distribute only.